Support
Help for ALL — Active Learner Labs on iPhone, iPad, and Mac.
Need a hand? Email hfoster17@gmail.com and tell us what device you're on and what you were doing. There's no ALL account to look up — your decks and progress live on your devices and in your private iCloud — so the more detail you can share, the faster we can help.
Common questions
Which devices does ALL run on?
iPhone, iPad, and Mac — one purchase covers all three (Apple Family Sharing eligible if enabled).
Is ALL Unlimited really a one-time purchase?
Yes. ALL Unlimited is a single $4.99 purchase, not a subscription.
Do I need an AI key?
No — a key is optional. On supported devices, AI runs on-device with Apple Intelligence with no key needed; a built-in generator works with no AI at all; and if you prefer a specific cloud model, you can add your own Claude or OpenAI key.
Does it work offline?
Yes for studying and the built-in generator. On-device AI needs a supported device; the optional your-own-key AI needs a connection.
How do refunds work?
Purchases go through Apple, so refunds are handled by Apple via the App Store or “Report a Problem” at reportaproblem.apple.com.
How do I restore my purchase on a new device?
Sign in with the same Apple ID and use “Restore Purchases” in the app's settings. Your ALL Unlimited unlock is tied to your Apple ID.
Can I share decks with a classmate?
Yes — export a deck as a file and send it (for example AirDrop, Messages, or Files); the recipient can study it free.
Is my data private?
Your decks, notes, exam plans, and progress live on your devices and may sync through your own private iCloud database. There's no ALL account, and Active Learner Labs cannot read that private database. Full details are in our Privacy Policy.
Still stuck?
Email hfoster17@gmail.com and we'll help you work it out.